Monthly Archives: October 2014

{unity connection api: schedules}

Recently, I’ve had the notion to create some automation tasks for Unity Connection (9.x) using the provided API (apparently it (the api) now goes back to 7.x) that uses REST..I’ve blogged about this before even..in Resetting a User’s VM PIN. Why am I spending time creating automation you might ask? The tasks that must be performed on a week by week basis (for the next 49 weeks) includes: Create a Class of Service, Directory Handler, Schedule (and Schedule Detail of course), GDMs, 2 Call Handlers, a User Template and a partridge in a pair tree..MULTIPLIED by 4..I’ve been doing all this for the past 6 weeks..all by hand..Today I’m going to briefly discuss automating the task of creating Schedules..(the actual Holiday Schedules are already configured..but and this doesn’t show you how to create a Holiday Schedule..but if you follow..then you might get the notion and/or no-how to do this 🙂

Before moving on with this, a few disclaimers must be added..this post is really about getting you started with creating Unity Schedules in a bulk fashion..I’m not sure there is any “built-in” methods to do this within Unity itself..unless you use COBRAS (and modify the CSV file?). My other intent is to share some code that might spawn ideas on how to do other interesting things using the API..
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